March 31, 2006
Mr. Sean Green
do Superior Roofing
33 Great Road
Shirley, MA 01464
Dear Sean,
Recently your company replaced the roof shingles on my house in Littleton. After the experience with your company I felt compelled to send you this note.
Over the last 20 years I’ve had the occasion to do business with hundreds of different companies in many different capacities. Doing business with Superior was one of the most enjoyable transactions that I’ve ever had with any company! From start to finish the entire experience with Superior Roofing was professional, thorough, and stress-free.
I wish that all my business transactions were as effortless as my experience with Superior!
Sincerely,
Edward M. Juskalain, AIF®
ING Financial Partners
Miller & Favazzo Properties, Inc.
27 Congress Street, Salem, MA 01970
January 20, 2006
Mr. Robert Talbot
Sales Manager
Superior Roofing Industries, Inc.
33 Great Road
Shirley, MA 01464
Dear Bob:
I just wanted to drop you a note to thank you and your associates for a job well done on the re-roofing of my house. I know it was a big job, but the workmen worked long and hard and did get it done in a timely manner. I was impressed by their work ethic, showing up early, staying until dark and cleaning up every day behind themselves. It looks great and I am confident that it will not leak.
I also appreciate your standing behind all your commitments and being prompt with your responses. The letter that I received from Sean to do a spring clean-up is also greatly appreciated. I do not have any friends or neighbors at this time who are looking to re-roof, but I certainly will be glad to recommend you to any of them when the opportunity presents itself.
Please do not hesitate to use my name as a reference, if you would like. Thanks again for a job well done and please pass along my thanks to the men.
Sincerely,
Charles N. Favazzo
June 25, 2005
Superior Roofing Industries
64 Spectacle Road
Littleton, MA
Dear Sirs,
Just wanted to drop you a fast note to say that I am completely satisfied with the roofing job you did this past month. I think that my roof presented some additional problems that you ordinarily don't have to deal with and it is these special tasks that prompted me to let you know that I appreciate the extra care and professional workmanship of your staff and crew.
I would not hesitate to recommend your company to any one looking for a new roof.
Sincerely,
Edwin Carell
Acton, MA
To the Editor
Littleton Independent
From the Littleton Police Department
Cover Me!
Many of you may have noticed in the last 9 months that a new roof has been installed on the Littleton Town Gazebo at Fay Park. This long overdue thank-you goes out to Sean Green, owner of Superior Roofing and American Disposal and Littleton Resident, and Littleton Lumber for the labor, supplies, and disposal services donated for the much-needed repair.
The Littleton Police Department got involved in the repair efforts through a request by a resident Louis Bartkus, who was the driving force behind the construction of the Town Gazebo some 15 years ago. There were no funds available for the replacement of the leaking and rotted roof, however the repairs had to be made. When the call went out for the resources for labor and materials Superior Roofing and Littleton Lumber teamed up to accomplish the community project in an example of true "Littleton Business Partnership". As a result the entire old roof was stripped for the structure, disposed of, and replaced with new plywood, shingles, and trim boards, which will last for the next 30 years.
On behalf of those that enjoy the Littleton Town Gazebo I would like to thank our community supporters, Superior Roofing, American Disposal, and Littleton Lumber for their efforts in preserving this town structure and point of community activity.
Sincerely,
John M. Kelly
Chief of Police
June 23, 2005
Mr. Sean Green
Superior Roofing Industries, Inc.
33 Great Road
Shirley, MA 01464
Dear Mr. Green:
This is a follow-up to the roofing job that Superior did on my house this month. I want to thank you for taking care of the two issues that came up during this job.
The character of a company is revealed by the manner in which it resolves problems. I am pleased that your company 'stepped up to the plate' and quickly fixed the problems, and did so in the best possible manner. This indicated to me that your company is professional, reputable, and cares about the quality of its work. As a consequence, I am a satisfied customer and happy to provide a good reference for you
Sincerely yours,
Joan L. Press
May 3, 2005
To Sean Green and the Employees of Superior Roofing Industries,
Over the course of more than 25 years of home ownership, we have had many occasions to contract with professionals to keep our home in top condition. Some experiences were more difficult or stressful than they should have been. For this reason, we put off replacing our aging roof until it was too late and winter leaks ruined a ceiling.
Our roof is large and we needed to have 2 layers removed, so we knew that it was not going to be inexpensive. We also knew that we did not want to have to do it again for many years, so we concentrated on finding the best value. For us, that meant quality materials and first-rate workmanship for a reasonable price. Before contacting anyone, we did our homework and investigated the latest innovations in roofing materials and proper installation techniques so we could be better prepared for the anticipated sales pitches. We even went to the Home Show in Boston to investigate reputable contractors and, most importantly, we asked relatives and friends for their recommendations.
My brother and sister-in-law told us that they, and several of their neighbors, contracted with Superior Roofing and they could not have been more pleased with their experience. They strongly encouraged us to include Superior Roofing in our plan for 3 bids.
Bob Talbot, Superior's Sales Manager, actually went up on the roof to assess its condition and measure the job. He then carefully explained how they would perform the work and patiently answered all of our questions. No sales pressure…no recommendations for unnecessary upgrades…no shrugs in place of answers…and no bull; just a proposal for quality shingles with good looks and long life, hand nailing to prevent shingle damage that reduces life, careful attention to underlayment and drip edging to prevent ice dams in winter, a full ridge vent to increase roof life and a plan for protecting a rather large, fragile screen porch roof during the work. Bob even predicted, correctly as it turned out, the color that we would ultimately choose to best enhance our home's appearance. After our meeting with Bob, and a few follow-up telephone calls, we were just going through the motions for the other bids because we knew that we found our roofing contractor.
All of the work was conducted in a timely manner and was highly coordinated from beginning to end. Tim, our project coordinator, willingly planned the work around our schedules. Roger, one of their mobile foremen, arrived before the work crew to double check the roof size, shingle type, color, etc. He took samples for recycling analysis and explained upcoming events, answered our questions and returned several times to check on progress. The first team to arrive prepared the chimneys and installed the flashing. The main crew then arrived and began the process of protecting our property. Soon after they started to remove the old roof, the dumpster and roofing materials arrived. Considerable progress was evident by the end of the first day as the crew carefully protected the unfinished areas for the overnight hours. The next day was a long one as the crew completed the roof, installed the ridge vents, and cleaned the property until it was so spotless that we actually canceled our landscaper's spring cleanup service.
Roofing is, without doubt, strenuous work. It was very clear that our roofing crew, led by Tatu, was highly trained and motivated. Everyone knew their respective job and they worked as a real team. Tatu Heverton and every member of the crew were incredible workers, respectful of our property, and a credit to your company.
We are very pleased with our new roof and will wholeheartedly recommend your company to anyone looking for a first-rate job. The job was professional and stress free from start to finish and we got exactly what we were hoping for…a "superior roof."
Thank you,
Starla and Joe Colosimo, Lexington, MA
March 2004
THE NEW ROOF
(article appearing in _____________ Church newsletter, March 2004)
Early in October, it was determined that the water damage seen in the sanctuary and hospitality areas was being caused by roofing defects. An “on the roof” examination by two different roofing firms pointed out many areas of deficiencies. Among these were poor workmanship done when roofing the addition several years ago as well as worn out and defective shingles on the existing roof. During these inspections, it was also noted that the church siding was in need of repair and paint. It was determined that maintaining and protecting the church property was a high priority.
Superior Roofing Industries, Inc. of Littleton was selected as the roofer. Superior’s reputation and attention to detail were significant in their selection. A high quality industrial grade shingle was selected. Superior obtained a lifetime warranty on the roofing material and provided a 12-year full guaranty on their labor. All of the existing gutters were replaced with 6-inch commercial gutters and downspouts. Roofing work began in November and was completed in December. Superior’s work was as good as their reputation. The work was done promptly with excellent workmanship. Jim Coleman personally delivered payment and a heartfelt thanks for work well done.
Jim Seatter
Chair, Finance Committee
Mr. Sean Green, President
Superior Roofing Industries, Inc.15 Progress Avenue
Chelmsford, MA 01824
Dear Mr. Green:
I am writing to let you know how pleased my husband and I are with the new roof Superior Roofing installed for us. We are very impressed with both Superior’s customer service and quality of workmanship. I am a very thorough person and asked your sales representative, Glen Ford, many, many questions, both about Superior Roofing as a company, and also technical questions about roofing--literally over the course of weeks--before choosing Superior to install our new roof. Glen patiently answered every one of our questions and returned all of our phone calls promptly. He is courteous and paid attention to what we were looking for. He offered helpful information and explained everything to our satisfaction. He sold us on Superior. Some of the reasons we found our experience with Superior so impressive:
All of our questions were answered and phone calls returned promptly. Superior is the only roofing contractor who actually had a workman get up on our roof to more accurately assess the condition of our roof before writing the estimate. Superior provided a very thorough and detailed written estimate that outlined exactly what was going to be done and the materials to be used for our roof. We knew exactly what we were getting. Superior kept us informed of the work schedule, showed up when promised, and phoned if things changed. Superior’s workers were very careful to protect the garden plants around our house and did a superior job cleaning up the job site every day. Superior’s workers got right to the job, were courteous, and worked hard. Superior did a super job installing our roof. We are especially impressed with Superior’s designation as Elite Master Contractor for GAF Roofing.
Superior’s attention to detail and wanting to make sure we were happy with the job was evident throughout the whole process.
Superior Roofing provided a superior level of service to us. We had a few other estimates that would have cost less, but we feel we made the right choice by choosing Superior Roofing because of your level of service and workmanship.
We will certainly recommend Superior Roofing to anyone needing roofing work. Please feel free to use this letter in your package of information to prospective customers if you wish. We would also be happy to speak to prospective customers by phone.
Superior Roofing goes the extra mile. Congratulations on a company that truly deserves the name SUPERIOR!
Sincerely,
Jeanne Walkauskas, Haverhill, MA
P.S. To any prospective customers who may be reading this letter, it was completely my idea to write this letter. I am an ordinary Superior customer, not related or connected in any way to anyone at Superior Roofing. This is a completely unsolicited letter from a very satisfied customer!
July 2004
Dear Sean,
Thank you so much for the quality job your company did replacing our roof. Superior Roofing is by far the most professional contractor I have ever dealt with, from the sales organization, to the execution of the project, to the follow-up in the end. Every aspect of the project was extremely organized and thorough, which showed in the end by resulting in a great job and a very happy customer willing to refer you to friends, family, and business associates. In my many years as an industrial construction contractor/project manager using union and non-union labor, I have never seen anyone work as hard as Roger and his crew. Their attention to details and making correct, what was done incorrectly on our home in the past, can only be appreciated by someone who has dealt with many far less than professional contractors. Thank you again and please feel free to use us as a reference for securing future work.
Sincerely,
Kevin Lord, Bolton, MA
June 2004
Dear Superior Roofing Company (Sean):
I am writing this letter to express my thanks for a job so well done. Your roofers do excellent work. Not only were they professional but they also did the job in a timely manner. They were polite and accommodating. When the roof was complete, it far surpassed my expectations. Everything was picked up, and then the yard was raked fully for any remaining debris.
Your company is definitely “Superior” to the others. I would highly recommend you to anyone who is having their roof replaced. Thank you for everything!
A happy customer,
Debbie Thompson
April 2004
Dear Mr. Green,
I recently had my house roofed by your company on April 10 & 12.
I was very impressed by your crew who were very hard working, polite, and amiable. I was especially affected by the young man who was mainly responsible for cleaning up. He never stopped and was meticulous. He's an asset to your company.
It’s a joy to deal with a company with a commendable work ethic.
I would gladly recommend your company to anyone.
Thank you,
Sheila R. Semrad, Carlisle, MA
April 2004
Dear Jeanne,
Just a quick note to let you know how much I appreciated your letter of 19 Apr. As impersonal as our society has become, I was surprised and pleased to receive such a letter. The fact that you take the time and effort to contact a potential client in writing reflects well on your company. It demonstrates professionalism and courtesy, with the added benefit of making the client feel welcome.
We look forward to meeting with your representative, Chris, Thursday morning. Thank you again for your thoughtful letter.
Yours truly
Mrs. Alan Mertz, Acton, MA
June 2003
Attention: Sean Green
Re: Replacing the shingles on my house
It’s not often that I have a reason to sit down and write a thank you note to a contractor for a job well done. Rather, it's the latter for performance that was not up to par.
My experience from the start was impressive. Your sales representative, Chris Algers, was accommodating to my requests, and all the duties to be performed were spelled out clearly on the contract. Most importantly, those line items to be performed were followed through completely to my satisfaction.
What floored me was the reattaching of downspouts that were not even attached when the job was started. Our biggest concern was the roofing nails. We heard horror stories from neighbors that we'd be picking up nails nine years later! Well,, I have not found that to be the case dealing with Superior Roofing. As stated in the contract, they used a 2 or 3 foot magnet that they roll around the yard. But, after they used the magnet, I saw, firsthand, a laborer walk around the house looking for any nails that were missed by the magnet.
I just wanted you to know the type of crew members that are representing your company place the customers’ concerns first. I would not hesitate to recommend to anyone that they call Superior Roofing when it's time to replace their roofing shingles.
Sincerely,
Edward D. Kelly
Framingham, MA
November 2002
Dear Superior Roofing,
Thank you for putting a beautiful roof on our home.
We are writing to express our sincere appreciation for the excellent work that Superior Roofing has done. We hired your company to replace our 25-year-old roof a few weeks ago. Now, after only a few days of intense work, the nine-man crew has the job beautifully completed. We are thrilled with the result. The workers were skillful craftsmen. They gave a great deal of attention to the details of the project, maintained a clean work site, and completed the work on time. The administrative and managerial staff was available, friendly, and competent. Because of all their hard work, our home has never looked better nor felt so secure from the elements. We are very pleased with the result.
Glen Ford, our sales rep., was friendly and straightforward about the schedule and services that we would receive. We appreciate his honesty and clarity (in an industry where this is not always the norm). My husband and I will enthusiastically recommend Superior Roofing to anyone looking for a top-notch roofing company. You're terrific. Thank you very much.
Sincerely yours,
Melanie and Joe Higgins, Acton, MA
January 2002
To: Sean Green, Superior Roofing
Sean,
Thank you for saving my house from the elements this winter! I am sending this note in appreciation and for your use as a referral to other customers. Your service was beyond my expectations in promptness, fairness, and quality. I seldom give any contractor such accolades. I hope other homeowners will find out about your companies ability to protect and beautify their house with what I now realize is the most important feature of any structure.
Thank You,
Robert Fine, Waltham, MA
July 2001
Sean,
I would like to compliment your team. In addition to being hardworking, they are very courteous and professional! You should be proud!
Thank You,
Rick Fritz, Littleton, MA
